Privacy Policy

Nightingale Lodge ("we", "us", "our") operates the holiday rental at Nightingale Farm, Ropsley Heath, NG33 4AU, United Kingdom.

For data protection queries, contact us at contact@nightingalefarmlodge.co.uk or call 07843 687951.

When you use our website or make a booking, we may collect:

• Name and email address (via Google sign-in)
• Phone number (provided at checkout)
• Booking details: dates, number of guests, and payment amount
• Payment information processed securely by Stripe (we do not store full card details)
• Reviews you submit after your stay
• Technical data such as browser type and IP address in server logs

We use your personal data to:

• Process and manage bookings
• Send booking confirmation, cancellation, and service-related emails
• Contact you about your stay when necessary
• Process payments through Stripe
• Display your reviews on our website (with the name you provide)
• Maintain the security and proper functioning of our website

Under UK GDPR, we rely on:

• Contract — to fulfil your booking
• Legitimate interests — to operate our business, prevent fraud, and improve our service
• Consent — where you have given clear consent, such as for non-essential cookies

We use trusted third-party services that process data on our behalf:

• Stripe — payment processing
• Supabase — authentication and database hosting
• Google — sign-in authentication
• Brevo — transactional email delivery

We do not sell your personal data to third parties.

We retain booking records for as long as needed to manage your reservation, comply with accounting and tax obligations, and resolve disputes. Review data is kept while published on our website unless you ask us to remove it.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the ICO (ico.org.uk)

To exercise these rights, contact us at contact@nightingalefarmlodge.co.uk.

We take reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and secure payment processing through Stripe. No method of transmission over the internet is 100% secure.