Cancellation & Refund Policy

We understand plans can change. This policy explains what happens if you or we need to cancel your booking at Nightingale Lodge.

• More than 7 days before check-in: Free cancellation. You will receive a full refund of the amount paid for your booking.
• Within 7 days of check-in: Cancellations are non-refundable unless we are able to re-let the property for the same dates, in which case we may offer a partial refund at our discretion.
• No-show or early departure: No refund will be given if you fail to arrive or leave before your booked check-out date.

To cancel a booking, contact us as soon as possible at 07843 687951 or contact@nightingalefarmlodge.co.uk. Please include your booking reference and the name on the reservation.

If you booked through our website, you can also view your booking at nightingalefarmlodge.co.uk/bookings.

Eligible refunds are processed to the original payment method via Stripe. Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card provider.

Cleaning fees and service fees are refunded in full when a booking qualifies for a full refund under this policy.

In rare circumstances we may need to cancel your booking — for example due to property damage, essential maintenance, or circumstances beyond our control. If this happens, you will receive a full refund of all amounts paid for the cancelled booking.

We will notify you as soon as possible and work with you to find alternative dates where possible.

Bookings that have not yet been confirmed by us may be cancelled without charge. Once a booking is confirmed and payment has been taken, this policy applies in full.